Customer satisfaction and fulfillment are the top criteria for forming the SOVI brand. Our motto is to continuously improve efficiency through competition and bring satisfaction to customers, we know what to do to “serve customers the way they want to be served and do the things they want to do”. necessary to retain customers.

In order to improve service quality, we build a team of qualified and competent sales staff through training and coaching, with technical knowledge of products and culture. behave, serve conscientiously and responsibly, and have the ability to advise and respond to order deployment as quickly as possible. Serve the right quantity, right product, right price, right way.

In the current integration trend, SOVI constantly improves and promotes its potential, issuing policies committed to product quality and service quality. SOVI builds and improves service quality according to ABC criteria.

1. Attitude / Qualities at work.

2. Behavior / Communication and behavior.

3. Competence / Competence and understanding of the product.

Our point of view is that finding customers is a success in our business strategy, and to maintain and develop that business strategy we must always keep customers. Therefore, SOVI’s customer care department always listens, receives and responds to customer comments, questions, and complaints to analyze and provide improved solutions to meet customer needs. 100% of customer complaints come from product quality and service. Cases of lack of quantity or exchange of goods are quickly resolved through a team of customer service staff, delivery team with professional skills, regularly monitoring feedback and implementing quickly and promptly. In addition, SOVI’s customer care program specifically focuses on regular customers, establishing close relationships with customers, doing the necessary things to develop services, and collecting information to contribute. Opinions from customers to continuously improve service improvements.Coming to us at SOVI, customers will receive design advice from materials as well as designs and designs that are harmonious in color as well as technological design, fast implementation time, on schedule as committed, bringing Bringing customers trust, peace of mind and satisfaction. “Especially, we always listen and collect feedback from customers.”

Please contact us at the following address Customer Service Department: Address: Road 7, Bien Hoa 1 Industrial Park, Dong Nai Province 

Tel: 0251.3836121-0251.3836122 Fax: 0251.3836030

Email: sovi@sovi.com.vn